Counter Sales (Parts Sales) - Lakewood, CA


Summary:
The Counter Sales Associate is responsible for our sales counter at one of our established wholesale HVAC distributorships that carries multiple brands of equipment, parts and supplies. This position sells a wide variety of parts to phone and walk-in customers, performs clerical and back order functions as required and may fill in for the warehouse when needed. The ultimate goal of this role is to provide strong customer service in a sales oriented setting.
Essential Duties/Accountabilities:
o Represent the Company as a leader in the industry ensuring maximum sales.
o Interact with internal and outside sales people, vendors and contractors.
o Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
o Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
o Arrange stock on shelves or racks in sales area and keeps merchandise in order.
o Apply suggestive selling techniques and up sells to current and prospective customers.
o Follows up on all orders to assure that customers receive prompt, efficient service.
o Responsible for showroom merchandising and re-stocking product.
o Assist in resolving customer relations problems with both dealers and end users.
o When required, provide customer service or call-ins after normal working hours.
o Keeps Management informed on matters of importance regarding customer service.
o Complete sales order process for customers with efforts to up-sell associated items.
o Contributes to a team effort by accomplishing related results as needed.
o Serve as a backup driver or warehouse personnel when needed.
o Perform other duties as assigned.
Qualifications:
o Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
o Experience in a wholesale HVAC equipment supply house preferred.
o Effective communication, both verbally and in writing
o Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level.
o Proven success in sales and providing excellent customer service.
o Strong interpersonal skills including sales, problem solving and customer service focus absolutely required.
o Ability to work independently, but meet assigned goals and objectives in designated time frames.
o Capable of working in a fast paced environment with skills to multi-task on different levels.
o Must possess the attitude of wanting to learn and grow with our Company.
o Knowledge of Microsoft Office products.
o Good organizational skills
o High school diploma or GED is required and some college coursework is preferred
Disclaimer: The information in this job description indicates the general nature and level of work to be performed. It is not designed to contain or be interpreted as comprehensive of every job duty, responsibility, or qualification required by an employee assigned to this job. While employed in this position, an employee may be required to perform other assignments not listed on this job description.

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