Corporate Receptionist

Experience Corporate Receptionist Applied Computer Solutions June 2012 - Present (1 year 5 months) Corporate Receptionist with diverse job duties- Manage incoming calls for an Enterprise Company with over 150 employees. Execute general requests for information, conference call bridges and meeting room bookings. Draft and implement front desk operations manual and procedures, in order to assist other staff members in fulfilling the front desk duties. Also, train and mentor other staff members in front desk duties to enable such individual to successfully carry out front desk operations. Perform clerical support for accounting and sales department. IT Business Analyst AT&T Mobility September 2001 - July 2008 (6 years 11 months) Lease roll coordinator: collaborated with desktop support group, transportation companies and finance companies. Successfully maintained 99% return for seven years Responsible for IT hardware and software requests for the Southwest and West Regions Maintained data base for all IT Assets and Software Licensing through Asset Center Analyzed requests and offered no-cost alternatives, when reclaimed equipment was available, for a total of 3.7 million in savings Focal point for questions on PC policies related to procurement, reclamation, and asset tracking, reviewed and examined data feed, extraction to remove duplicates Provided lease roll reporting on daily, weekly, monthly and quarterly activity Applied an IT/Business perspective to identify and prioritize opportunities for improvement IT Coordinator - Field Services Dispatcher AT&T Mobility October 1999 - September 2001 (2 years) Responsible for timely dispatch of all tickets from our National Support Center and redirected the retail nation, and desktop support for the West Coordinated and scheduled all moves, ads or changes Provided detailed reporting Monitored, updated and maintained the database for potential escalations, verified service agreements, end user information is correct Documented and maintained an assignment matrix, contact list, on-call schedule, and escalation path for the Western Region Operations Specialist – Team Lead AT&T Mobility December 1995 - September 1999 (3 years 10 months) Provided administrative skills, scheduling, interviewed and trained all potential new hires and temps Team Lead for Reseller Support, maintained accounts/ rate plan changes and promotions Served as task force team lead for activation delays through direct fulfillment Ran credit, created accounts, maintained and provided service to new and existing customers as well as sales support Skills & Expertise See who's endorsed you... +3 Wade Hone, Scott Klima, Nancy Lyman, Kevin Callahan, Lex Handel, Sandy Davis 5 Technical Support 3 Troubleshooting 3 Visio 3 Call Centers 3 Budgets 25 more Education University of Phoenix Science of IT 2002 - 2003 West Torrance High School 1988 - 1992

  • ID#: 76827
  • Location: Lakewood, CA , 90715

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