Training/Customer Service/Recruitment/Customer Assistance
JOHN TONGSON DE JOYA
21418 Bloomfield Ave., #19
Lakewood, CA 90715
Tel No. (562) 857-0944
Accomplishments & Financial Contribution: Produced and delivered 100% of contracted training programs in a professional and timely manner to generate repeat business for the company. Recruited and filled positions to increase sales or deliver required organization support; Developed and implemented process improvements and new policies in the areas of Collection, Communication, Customer Service and Training Coordination.
Implemented new collection procedure which reduced ageing by 60%
Recruited, hired and trained salespeople to increase revenues by 25%
Contributed to 75% customer retention by delivering training programs that are tailored to client needs, and in a timely manner
Professional Platinum, International, Inc., Account Manager, March 1, 2004 to April 3, 2014
Responsible for all aspects of Collection.
Implemented Collection policies and procedures
Revised and improved graphics on marketing materials using Powerpoint
Created and curated the monthly company newsletter which contained training and sales tips, product knowledge, awardees
Collaborated with the President to determine training topics and materials for salespeople
Negotiated with vendors for better pricing saving the company 10% in expenses
Provided technical support for basic computer issues
Did customer service, processed orders for new products and replacement parts
Highly successful at educating the customer on the reasons to continue the use of products
Frequently recruited for new sales representatives, including screening resumes and doing preliminary interviews
Euro-Funding Corporation, Head, Planning and Training, March 1, 2001 up to Feb. 29, 2004
Designed a planning workshop for the management team. The resulting company objectives led to responsibilities of sourcing, recruiting, hiring and training new salespeople. Increased business volume by 25%.
Recruited and filled requirements for 5 salespeople, 2 loan processors, an executive assistant and a receptionist, to complement existing organization in line with the objectives set;
The Denver Group, Director/Training and Communications, 1996 to 2001
Progressively moved up to Director for Research and Communications. I was team leader for various account engagements (profit center) which required my leadership and hands-on contribution to research, design and engineering of new training programs down to the execution of those programs.
100% fulfillment of Client orders which generated repeat business and new business via new products sold;
Led project teams and also supervised consultants in the areas of training design and execution and publishing.
SGV & Co, Recruitment Specialist, 1988 to 1990
Responsible for ad placement, testing, initial interviews, coordinating interviews with the partners, processing new hire documents, and coordinating orientation seminars for up to 300 new junior auditors at a time to prepare for the tax season.
Target achieved is to hire majority of the top 20 accounting board topnotchers; 100% of the positions were filled in a timely manner.
Involved with recruitment and orientation activities for a period of two busy seasons.
Asian Institute of Management, Manila Philippines,
Master in Management
University of the Philippines, Diliman,
Bachelor of Arts in Psychology